Horizon Hosted Business Telephony System
Horizon Hosted Business Telephony System doesn’t concern just the sound of the voice, but it should revolutionize your ways of communicating. With video conferencing, instant messaging, and advanced call management features coming into your life daily the team is provided with new tools that allow them to reach higher levels.
What is Horizon Hosted Business Telephony Service?
Horizon Hosted Business Telephony Service is a modern communication package that takes advantage of the beneficial features that every company strives to incorporate into its operation.
This voice quality is crystal clear and accompanied by a very generous feature set, leaving little to be desired in terms of communication. Integrate Scalability and Mobility.
Whether you are a lean or an established business, this cloud service grows with your changing needs. Catch the wave of a future-proof communication system that guarantees successful collaboration and connectivity because your company will stay at its peak, evolving on top of modern communications. Get the tools you need!
360 MANAGEMENT
It is possible to manage all the communications for your organization from various locations, even down to individual users using just one interface.
BUSINESS GRADE
Use our business quality network and receive value for money as a result of interoperability among your mobiles and fixed phones.
AUDIO EXCELLENCE
Take advantage of our world-class service level designed to give you the same voice quality as a fixed line but using cloud-based phone systems that are IP Handset compatible.
END TO END
Make use of the following all round services that equip you with everything from handsets to core network access, through onsite installation and training.
NEXT GENERATION
Accommodate the millennials who will constitute your future workforce since they are used to finding any technology in need is fast, readily accessible, and on demand.
Core Features
There are lots of features in the Horizon hosted phone system that can help businesses operate more efficiently. One of the most important things at this moment, given that we all work remotely and phoneline residential small business telephony system where possible is to be able to access everything it offers over the internet when you are miles and sometimes even continents away.
Provide individual calls with cost centers.
notify you when Horizon users become visible.
With Busy Lamp Keys, you can be sure of when your workmates are available.
manage route inbound calls effectively using Auto Attendant.
distribute calls effectively among your team.
managing incoming calls effectively.
answer someone else’s phone.
automatically reject unwanted calls.
Recording conversations and storing them for training or monitoring purposes.
put the calls on hold and divert them to another device.
ensure you are prepared for the following call.
you select which number to call outside.
use a client software on both the PC and Mac to make calls.
allow at least one hundred contacts to be stored on speed dial.
set up an informal conference call.
to prevent calls from passing from pillar to post.
Decline and refer calls when you are unavailable.
provide people with music or marketing messages while waiting.
quickly repeat dial recent numbers.
take business calls anywhere
Customize settings based on the type of your company structure
Add-ons For Enhancement
In addition to the core features of Horizon, several additional optional extras allow you to expand the functionality of your system and integrate it further with the other communications tools you use in your business.
Horizon for Microsoft Teams
Horizon Integrator is a potent software that enables you to manage your telephone services via the desktop with the service provider’s franchise system, without accessing any page of his web portal. It also offers the interaction among priority software solutions such as Microsoft Outlook and Skype for Business. Using Integrator CRM, one can integrate even more advanced than using simply the Integrator software. Designed with over twenty of the leading CRM systems in mind such as Salesforce and Microsoft Dynamics.
Soft Client
The Horizon Desktop Client allows you to broker the connection between your office phone and business device of choice which can be any laptop or PC. The mechanism is perfectly linked with the Horizon service and mobile client so that you can manage your user account as well as control calls efficiently despite geographical limitations. New functionalities, i.e., Presence and IM are added to the Horizon core services enabling your colleagues with an informed mechanism of communication
Horizon for Microsoft Teams
Horizon for Microsoft Teams allows the connection of your business to Microsoft’s application, its Teams as a ’Horizon endpoint that enables receiving and making phone calls using Direct Routing powered by Gamma. This enables you to capitalize on your pre-existing Microsoft structure with Horizon that supports sophisticated voice efficiencies of business, all provisioned via a common application.
Cloud Contact Centre
Gamma has joined forces with Cirrus, one of the major suppliers of cloud contact centre solutions internationally to bring a workable solution for Contact Centre as part of Horizon, UK’s top hosting platform. These technologies are unique to the company of Cirrus, and they have knowledge about business people in contact centres such that you know how these problems will affect them as well as desiring objectives from your operations.
Management Reporting
Horizon provides some important measurements through its reporting section. On the other hand, call management just requires more detailed reporting and wallboard integration to improve these organizations understanding of calls in real time. Our collaboration with Akixi, the market leader in hosted call-management services now allows you to get a data feed for your Horizon hosted PBX service and export data sheeting on statistics of interest that will help in managing business operations.
Horizon Call Queueing
Horizon Call Queue allows you to lead an image of professionalism in front of your customers because it manages the incoming calls so that they are delivered and answered when individuals have become available. Allowing for professional management of your incoming calls at low cost, Horizon Call Queue never ceases to communicate the facts and alternatives immediately accessible via conversations with callers that reduce losses from valuable incoming calls.
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